Support Services

Remember, you are not alone. We provide comprehensive support for cancer patients and caregivers, helping you through treatment, transportation, post-treatment rehabilitation, and both physical and emotional needs. Our care extends support inside and outside the clinic, at every stage of your journey.


Why do you need support services?

A cancer diagnosis can be overwhelming for patients and their families. Faced with treatment plans, medical tests, side effects, and the fear of recurrence, patients may feel anxious, exhausted, uncertain, or helpless at different stages of care.

At OncoCare, we understand these feelings are natural and real. Whether you are just starting treatment, in the middle of your journey, or moving into recovery, we are here to walk alongside you and your family with the right support and guidance. Our OncoCare Medical Concierge assists you at every stage—before, during, and after treatment—by helping you select and referring you to appropriate support programs based on your specific needs. You are welcome to contact us via WhatsApp for details.

For further information on available support services, talk to your care team about what options might suit you, your life and your type of cancer.

What kinds of support services are available for you?

Second opinion consultation
Cancer treatment options continue to evolve, and seeking a second medical opinion is both common and important. We can help arrange a consultation with an experienced Hong Kong oncologist to review pathology reports and current treatment plans, and discuss suitable options such as targeted therapy, immunotherapy, clinical trials, and combined treatment strategies, helping you feel more confident when making important medical decisions.
Non-emergency medical escort service
Better care journey beyond the clinics. We can arrange non-emergency medical escort service for transfers between our OncoCare or Tamarind Specialists centres and hospitals, round-trip transportation for follow-up appointments on Hong Kong Island, in Kowloon, and in the New Territories, as well as pre- and post-chemotherapy transportation within the clinics. If needed, we can also arrange cross-border transportation services between mainland China and our OncoCare or Tamarind Specialists centres, as well as medical transportation to and from the airport. This service is particularly suitable for the elderly, frail individuals, patients with limited mobility, or those requiring oxygen support. For enquiries or bookings, please contact OncoCare or Tamarind Specialists via WhatsApp or speak with our clinic staff.

ProReach Home Nursing Service
Continuity of trusted care beyond the clinics. For patients who need simple care after treatment or surgery, receiving support at home can be more comfortable and convenient. OncoCare or Tamarind Specialists can arrange ProReach home nursing service according to your needs, with support from registered nurses and phlebotomists. Services include specialised cancer care, wound and ulcer care, post-surgical care, and blood taking and testing. This allows you to receive one-to-one care at home with seamless clinic support. For enquiries or bookings, please contact OncoCare or Tamarind Specialists via WhatsApp or speak with our clinic staff.

Traditional Chinese Medicine Service
We understand that cancer treatment side effects can cause discomfort, and many patients also seek supportive care during recovery. OncoCare or Tamarind Specialists can refer you to registered Chinese Medicine practitioners with experience in oncology care, offering support tailored to your needs.
Nutrition Consultation
Good nutrition is important during both treatment and recovery. OncoCare or Tamarind Specialists can refer you to professional dietitians who can provide personalised nutrition advice based on your condition, treatment stage, and dietary needs, helping to support appetite, recovery, and overall health.
Psychological and Social Support

Mood changes are common among cancer patients and their families. The stress of treatment, uncertainty about the future, and the burden of caregiving can all affect emotional well-being. OncoCare and Tamarind Specialists can refer you to our mental health partner Ascendo Health (晉言醫務中心), which offers comprehensive psychiatric and psychological services, for appropriate mental health and social support.

Please contact OncoCare or Tamarind Specialists via WhatsApp  or speak with our clinic staff for details and arrangements.

Learn more about Ascendo Health: https://ascendohealth.com/home

Post-Treatment Rehabilitation Support

Recovery is about more than physical healing. It is also about confidence and comfort. OncoCare and Tamarind Specialists provide post-treatment rehabilitation support, including wigs, specialised bras, and lymphoedema compression garments, especially for breast cancer patients. These options are available through Can-Care, a trusted Tamarind Health brand.

Can-Care offers professional WhatsApp support in both English and Chinese, making it easy for patients and caregivers to obtain information and guidance before, during, and after treatment. Patients can also benefit from virtual fitting and product consultation services, where Can-Care advisors provide personalised recommendations to help select suitable supportive products. Following product selection, the Can-Care team provides ongoing after-sales support to help ensure comfort, fit, and protection during the critical weeks and months after surgery or cancer treatment.

These services are designed to support recovery, restore confidence, and enhance overall comfort and quality of life.

Learn more about Can-Care: https://cancare.asia

How to Get Support?

For more information or to book a service, please contact OncoCare or Tamarind Specialists via WhatsApp or speak with our clinic staff. Our team will follow up promptly and recommend the most suitable support based on your needs.

Cancer Support Service FAQ

What is cancer support service?
Cancer support service is a range of care services for patients and caregivers, including medical consultation, medical escort, home nursing, nutrition advice, psychological support, and rehabilitation support.
Can I ask for support during treatment?
Yes. Support services are available before, during, and after treatment, so you can choose the services that best fit your needs. Please contact OncoCare or Tamarind Specialists via WhatsApp or speak with our clinic staff.
Who is non-emergency medical escort service suitable for?
This service is suitable for elderly patients, frail patients, people with mobility difficulties, and patients who need oxygen support.

This is suitable for transfers between our OncoCare or Tamarind Specialists centres and hospitals; round-trip transportation for follow-up appointments on Hong Kong Island, in Kowloon, and in the New Territories, as well as pre- and post-chemotherapy transportation within the clinics.
If needed, we can also arrange cross-border transportation services between mainland China and our OncoCare or Tamarind Specialists centres, as well as medical transportation to and from the airport.
What does ProReach home nursing service include?
ProReach home nursing may include wound care, post-surgical care, specialised cancer care, and blood taking and testing, provided by registered nurses and phlebotomists. Please contact OncoCare or Tamarind Specialists via WhatsApp or speak with our clinic staff.
How can my family and I access mental health support?
OncoCare and Tamarind Specialists provide referrals to Ascendo Health (晉言醫務中心), supporting your mental health needs. Ascendo Health is a patientcentred mental health clinic located in Central and Mong Kok, Hong Kong, offering comprehensive psychiatric and psychological services, including emotional support and evidencebased treatment for anxiety, depression and more. Please contact OncoCare or Tamarind Specialists via  WhatsApp  or speak with our clinic staff for details and arrangements.
How can I enquire about rehabilitation products and support services?
These services are available through Can-Care, a trusted Tamarind Health brand. Can-Care offers professional support in both English and Chinese via WhatsApp to assist you and caregivers with breast prostheses, post-surgical bras, wigs, lymphoedema compression garments, and other rehabilitation products. You may also arrange a virtual fitting and consultation with a Can-Care advisor, who can provide personalised product recommendations based on individual needs. Please contact OncoCare or Tamarind Specialists via WhatsApp or speak with our clinic staff for details and arrangements.
Can I get a second opinion first?
Yes. A second opinion can help you better understand your condition and treatment options before making an important medical decision.

Cancer Information Library

Resources to help you learn more about cancer diagnosis and treatment.
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Making an Appointment

Find out how to make an appointment at OncoCare Cancer Centre, or request more information from your nearest centre.
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Families and carers

We know that a cancer diagnosis impacts the whole family. Learn where to find support while caring for a loved one.
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